Open consumer reviews; the most critical pool, heavy on billing and support complaints.
Trustpilot is where Riverside's unhappy customers post. Five-star reviewers, often first-time podcasters, call it easy to use and a time saver. The one-star tail is real: failed or lost recordings, bugs at bad moments, slow support, and auto-renewal charges that reviewers say were hard to cancel.
I have been using Riverside for half a year now. Before Riverside, I had zero experience in recording and editing and, for these reasons, zero confidence in my capabilities to launch my podcast. I took courage, and I gained some more along the path, discovering how Riverside made the process easy. Furthermore, their community is incredibly active and helpful. It is a must try!
I have tried several platforms for my podcast, and I have found each lacking — except Riverside. It is a powerful tool, with amazing customer service to boot. Thank you for all you do for us creative types!!
The best podcast recording software, and I tried a lot of others. Reliable tech support team, so if something happens to your files, there's somebody who will help you.
I avoided making videos for such a long time because I found the process too complex. (1) Getting set up with a teleprompter to record things, and (2) most especially, editing the output to look and sound reasonable. Riverside solves both of those problems for me, to the point that I actually enjoy making videos now!! Thanks.
So many technical issues that cause recordings to fail mid-way through. Technical support have a super annoying bot and it takes too long to speak to an agent. When you do get through, they never seem to help right away, but go away and reply on email. Not good enough when you are relying on getting videos out quickly. I would not recommend them on my experience
Zero experience in film editing and have only been used to making videos from my phone. The system has so much to it but is easy to use and understand, and with the help of all its tools and AI, my videos look professionally done!
Riverside is by far the best podcasting tool on the market. As a podcast producer, I've tried all of them, and Riverside is the one I recommend to my clients. It's intuitive, and records great sound and video. When there is a random issue, the customer service is always top-notch.
They made a product that makes recording high quality remote videos doable. While the interface could be better and more intuitive - it does exactly what I need it to. And that is record UHD and HD video with clients around the country.
Overall a good platform. Recording is easy and good quality, but the editing is buggy and not always intuitive. If they continue to invest in the user-friendliness of editing, it'll only get better.
Incredible recording tool. My favorite feature is the text preview that you can highlight and it takes you to the exact spot in the video to edit. Great tool!
LOVE this software, so easy to use as a first time podcaster, only had two issues and the customer service team was great! They answered promptly, kindly and did everything they could to solve my issues!
Riverside has met every expectation and exceeded them! Starting a podcast was a little bit intimidating at first, but with software like Riverside it couldn't be easier to make my podcast dreams come true. The editing software is fantastic and the recording software is phenomenal. The recording software is compatible with the whole setup which is awesome for me.
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